Working at Sloane Hadley
Good people,
treated properly.
We're a small, remote team with big plans. If you care about customers as much as we do, we'd love to hear from you.
Open role
Customer ServiceRepresentative
You'll answer our customers by email and chat in a warm, friendly tone: order tracking, sizing questions, and putting things right when they go wrong.
You'll follow clear workflows but use your own judgement, and work closely with our operations team to keep deliveries, returns and follow-ups running smoothly.
Our customer is young, busy and always online,
and she notices when she's spoken to like a real person.
What we're looking for
Warmth, clarity,and care with detail.
Two or more years of eCommerce customer service experience. Excellent written English, and the ability to sound warm and natural in a message rather than scripted.
A problem-solving mindset, strong attention to detail, a reliable internet connection, and availability to respond promptly during your agreed hours.
What you'll get
The things that actuallymake a job good.
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01
Remote and flexible
Set your own hours within your agreed cover, and work from wherever you are.
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02
Real training and support
Clear, documented processes, so you are set up to succeed rather than left to guess.
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03
Straight communication
Clear feedback and friendly collaboration. No ghosting, no confusion.
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04
Grow with a young brand
Join early, bring your ideas and grow as we grow.
How to apply
Send us a short message introducing yourself and why you'd be a great fit, plus a brief overview of your work history, especially any customer service or eCommerce experience.
Include the word "sloane" somewhere in your message, so we know you read the full brief.
Email us at info@sloanehadley.com or contact us through our contact page. We read every message.
We can't wait to meet you.